Great question! In fact, this subject has been debated among sales managers for years, and will continue to be for many years to come. The reason is that there are as many ways to distribute B2B sales assignments as there are sales managers!
The best way to distribute your b2b sales assignments is situation specific. It really depends on the products or services that your company sells, the geography that you cover, the type of customer base you have, and the job description of your sales representatives.
For example, if you have many products that you sell, you could assign the sales of each product to a different sales representative. This works extremely well in situations with complicated products that have long sales cycles. Each representative becomes a product specialist, providing better sales results and improved customer service.
If your company covers a very large geographical territory, one of the best ways to assign territories is by postal code or zip code. Simply divide all the postal codes available among all the sales representatives on your team. When using this method, it is important to ensure that each representative has approximately the same number of businesses in his or her territory. The information you need to do this is available from your local post office or their website as they use this information for their direct mail marketing services.
Another common way to assign territories is using vertical markets. If your product uses a different sales process to sell to government accounts versus commercial accounts, for example, or if your customers who are lawyers have completely different needs than accountants, vertical market assignments can work very well.
Lastly, you have to consider your sales team and the job you want them to do. If you expect them to be “hunters”, then perhaps a geographical territory would be best. On the other hand, if you want them to be “farmers”, then a vertical market or even specific names accounts is a better system. Some companies prefer that their more senior sales people handle the company’s biggest accounts. Depending on the skills of your team, perhaps you need to use a combination of all the assignments options.
Regardless of how you distribute assignments to your sales team, it is critical that they be clearly published, and that you be willing to enforce them, no matter what. The moment you bend the territory rules for one situation, your sales team will expect you to do so again whenever it suits them. Your assignments should also be written down and distributed to everyone in the company. That way there is no confusion as to where a sales lead should be forwarded. The last thing you want is there to be any gray area as to who can sell where, or to have one sales representative selling in another’s territory.
For more information on how to properly manage your sales team check out my book, Action Plan For Sales Management Success.
“I love the B2B Sales Connections website. It is an amazing resource for anyone involved in B2B selling.”